Refund Policy

Your first tailor is free, so you can see exactly what Frank does before you pay anything. If you still are not happy after buying, here is how refunds work. All prices are in Australian dollars.

The short version

• Something broke. If the service failed, charged you twice or did not give you the access you paid for, we refund it regardless of how long ago it was.
• Change of mind. Because your first tailor is free and shows you exactly what Frank does before you pay, we do not offer change of mind refunds on passes once purchased.

How to request one

Email hello@frankcv.com from the address on your account and include the date of purchase. We reply within two business days. Approved refunds go back to your original payment method through Stripe and usually land within 5 to 10 business days.

Cancellations

There is nothing to cancel. Passes are one off payments and never renew automatically, so you will not be charged again unless you buy again.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. If the service is not delivered as described, you may be entitled to a remedy regardless of the timeframes above.